Who This Policy Applies To
This Privacy Policy governs how Winorama Casino, operated under casino licence number 8048/JAZ issued by Antillephone N.V. in Curacao, collects, uses, stores, and discloses personal information belonging to individuals who visit or use the services available at winorama-casino-canada.com. The policy applies to registered players, prospective players who browse the site, and any person who contacts our support team or submits personal data through any channel associated with our platform.
By accessing winorama-casino-canada.com or creating an account, you acknowledge that your personal information will be handled in accordance with this policy. If you do not agree with these terms, you should not register an account or use the services.
We comply with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA), Alberta’s Personal Information Protection Act, and Quebec’s Act respecting the protection of personal information in the private sector (commonly referred to as Law 25). Where provincial requirements are more stringent than federal standards, we apply the higher standard.
Information We Collect
Information You Provide Directly
When you register a player account, make a deposit, request a withdrawal, contact customer support, or interact with any feature on winorama-casino-canada.com, you may provide us with information that identifies you. This includes:
- Full legal name
- Date of birth
- Residential address, including province and postal code
- Email address
- Phone number
- Government-issued identification documents (passport, driver’s licence, provincial ID)
- Proof of address documents (utility bills, bank statements)
- Payment information, including card details, e-wallet identifiers, and cryptocurrency wallet addresses
- Communications you send to our support team at support@winorama-casino-canada.com or by calling +1 (604) 555-9143
Information Collected Automatically
When you visit or use the site, certain technical data is collected automatically through your browser, device, or our platform infrastructure. This includes:
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Session duration and timestamps
- Pages visited and navigation patterns within the site
- Game activity, including titles played, wagers placed, and session histories
- Deposit and withdrawal transaction records
- Bonus and promotional interactions
- Referral source and entry URL
Information From Third Parties
In certain circumstances, we receive personal information about you from third parties. This occurs during identity verification through our KYC (Know Your Customer) providers, payment processing through institutions handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum transactions, and fraud detection services. We may also receive information from regulatory bodies when required by law.
Why We Collect and Use Your Information
Winorama Casino does not collect personal data for collection’s sake. Each category of data we hold serves a specific operational, legal, or regulatory purpose.
Account Registration and Identity Verification
Canadian anti-money laundering legislation and our Curacao gaming licence both require us to verify the identity of all players before processing withdrawals. The documents and information you submit during KYC verification allow us to confirm that you are who you say you are, that you are of legal gambling age (18 years or older), and that your account is not being used to facilitate financial crime.
Processing Transactions
Deposits and withdrawals cannot be processed without sharing relevant financial data with the payment processors and banking institutions involved in each transaction. Transaction records are maintained as required by financial regulation applicable to international gaming operators serving Canadian residents.
Providing and Improving Services
We use behavioural and technical data to maintain platform functionality, identify and fix technical issues, personalise the gaming experience, and improve the overall quality of the site. This includes understanding which games players engage with most, how mobile users navigate differently from desktop users, and where the site creates friction that can be reduced.
Responsible Gambling Compliance
We are required under our operating standards and our own responsible gambling commitments to monitor player behaviour for signs of problem gambling. Transaction data, session frequency, and account activity are reviewed against responsible gambling indicators. Where these indicators suggest a player may benefit from intervention, we may contact them directly, apply account limits, or refer them to resources such as Gambling Therapy (gamblingtherapy.org) or BeGambleAware (gambleaware.org).
Regulatory and Legal Obligations
Winorama Casino is subject to obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada), our licence terms with Antillephone N.V., and any applicable court orders or regulatory demands. Where law requires us to collect, retain, or disclose personal information, we will do so regardless of any individual preference to the contrary.
Marketing Communications
With your express consent, we may send you promotional communications about bonuses, new games, and platform news. You may withdraw this consent at any time by emailing support@winorama-casino-canada.com or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to the withdrawal, and it does not affect our ability to send you transactional or account-related communications.
Legal Basis for Processing
Under Canadian privacy law, particularly PIPEDA, the collection and use of personal information must be for purposes that a reasonable person would consider appropriate given the circumstances. Winorama Casino processes personal data on the following grounds:
- Consent – for marketing communications, optional features, and non-essential data uses where consent is the appropriate basis
- Contractual necessity – for processing transactions, maintaining your account, and delivering the services you signed up for
- Legal obligation – for identity verification, AML compliance, tax reporting, and any data retention required by regulators
- Legitimate interest – for fraud prevention, security, platform improvement, and responsible gambling monitoring, where these interests are balanced against your rights
Cookies and Tracking Technologies
Winorama Casino uses cookies and similar tracking technologies on winorama-casino-canada.com. These tools serve different functions, and not all of them are strictly necessary for the site to operate.
Essential Cookies
Certain cookies are required for the platform to function. These include session authentication cookies that keep you logged in during a game session, security tokens that protect your account from unauthorized access, and load-balancing tools that direct your traffic to the appropriate server. You cannot opt out of essential cookies without disabling the ability to use the site.
Analytical and Performance Cookies
We use analytics tools to understand how visitors use the site. This data is aggregated and does not identify you individually. It helps us understand page load performance, which sections of the site see the most activity, and where players tend to abandon the registration process. Where analytics involve third-party services, those services are subject to their own privacy terms.
Marketing and Preference Cookies
With your consent, cookies may be placed that allow us to show you relevant content and measure the effectiveness of promotional campaigns. You may adjust your cookie preferences at any time through the cookie settings available on the site. Please note that changing cookie preferences does not delete cookies already stored on your device; you may need to clear these through your browser settings.
Third-Party Cookies
Game providers such as Play’n Go, Evolution, Pragmatic Play, PG Soft, Spribe, and others may set their own cookies when you load games within the Winorama platform. These third-party cookies are governed by the privacy policies of the respective providers, and Winorama Casino does not control them.
How We Share Your Information
Winorama Casino does not sell personal information to third parties. We do not provide advertiser networks with your identifying data for the purpose of targeting you on other platforms. The circumstances under which we share your data are limited and purposeful.
Service Providers
We work with companies that perform services on our behalf. These include:
- Identity verification and KYC processing providers
- Payment processors handling Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions
- Customer support platform operators
- Cloud hosting and infrastructure providers
- Fraud detection and cybersecurity services
- Analytics providers
All service providers operating on our behalf are contractually required to handle personal data only as instructed, to maintain appropriate security standards, and to refrain from using the data for their own independent purposes.
Game Providers
When you play a game on our platform, certain session data is shared with the game’s software provider for the purpose of running the game, calculating outcomes, and maintaining game integrity. This data typically includes your player ID, session token, and wager information. Game providers do not receive your full identity data unless it is required for the specific nature of their service.
Regulatory Authorities
We are required by law to report certain financial activity to Canadian regulatory bodies, including the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This reporting is mandatory under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and occurs without requiring your additional consent. We are also subject to reporting requirements under our Curacao licence, and the licensing authority may request account or transaction data during audits or investigations.
Law Enforcement and Legal Process
Winorama Casino will disclose personal information to law enforcement agencies, courts, or government bodies when required to do so by valid legal process, including court orders, subpoenas, or regulatory demands. We will make a reasonable effort to notify affected players when disclosure is being sought, unless prohibited by law from doing so.
Business Transfers
If Winorama Casino undergoes a merger, acquisition, restructuring, or sale of assets, personal information held about players may be transferred as part of that transaction. In such a case, you will be notified before your data becomes subject to a different privacy policy, and you will have the option to close your account if you do not wish to continue under the new entity.
International Data Transfers
Winorama Casino operates under a Curacao gaming licence, and some of our service providers and infrastructure are located outside Canada. When personal information is transferred outside of your province or outside of Canada, we take steps to ensure that it receives a level of protection comparable to what is required under PIPEDA and applicable provincial legislation.
For players in Quebec, we comply with the requirements of Law 25 regarding the transfer of personal information outside Quebec, including conducting privacy impact assessments where required and obtaining appropriate agreements with recipient parties.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:
- Account and identity records – retained for the duration of your active account and for a minimum of five years following account closure, as required by anti-money laundering regulations
- Transaction records – retained for a minimum of five years in compliance with FINTRAC requirements
- Support communications – retained for up to three years following the resolution of the matter
- Marketing consent records – retained until you withdraw consent and for a reasonable period thereafter to demonstrate compliance
- Game session logs – retained for a period sufficient to resolve disputes and comply with our licence obligations
When data is no longer required and no legal obligation requires its continued retention, it is securely deleted or anonymised.
Your Rights Under Canadian Privacy Law
Canadian privacy legislation provides individuals with specific rights regarding their personal information. Winorama Casino respects and supports these rights.
Right to Access
You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of a verified request, or within the extended period permitted by law if the request is complex. There is no charge for a standard access request.
Right to Correction
If the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. Certain identity and financial records may not be unilaterally amended after they have been submitted for regulatory purposes, but we will note any disputed information and, where appropriate, transmit the correction to third parties who have received the data.
Right to Withdraw Consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent for marketing communications does not affect your ability to maintain an account. Withdrawing consent for processing that is necessary to operate your account or meet legal obligations may result in us being unable to continue providing services to you.
Right to File a Complaint
If you believe we have handled your personal information in a manner that does not comply with applicable Canadian privacy law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or with the relevant provincial commissioner in British Columbia, Alberta, or Quebec. We encourage you to contact us first so that we have the opportunity to address your concern directly.
Quebec-Specific Rights Under Law 25
Residents of Quebec have additional rights under the Act respecting the protection of personal information in the private sector, including the right to data portability (receiving your information in a structured, commonly used technological format) and the right to de-indexation in certain circumstances. To exercise these rights, please contact us at support@winorama-casino-canada.com.
Security of Personal Information
Winorama Casino applies technical and organisational security measures to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encryption of sensitive data at rest, including financial records and identity documents
- Access controls limiting which personnel can view or process personal data
- Regular security assessments of platform infrastructure
- Two-factor authentication options for player accounts
- Fraud monitoring and anomaly detection systems
No system connected to the internet can guarantee absolute security. If you have reason to believe your account has been compromised, contact our support team immediately at support@winorama-casino-canada.com or call +1 (604) 555-9143.
In the event of a privacy breach that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner as required by PIPEDA’s mandatory breach reporting provisions. Quebec residents will be notified in accordance with Law 25 breach notification requirements.
Children and Minors
Winorama Casino strictly prohibits the use of its services by individuals under the age of 18. We do not knowingly collect personal information from minors. Age verification is a required step in the account registration and KYC process, and any account found to belong to an individual under 18 will be closed immediately and any funds held in the account will be handled in accordance with applicable legal requirements.
If you have reason to believe that a minor has created an account or provided personal information to us, please contact support@winorama-casino-canada.com immediately.
Responsible Gambling and Data Use
Our commitment to responsible gambling requires us to use personal data in ways that protect players from harm. We maintain records of deposit patterns, session frequency, wager sizes, and self-exclusion requests specifically to support safer gambling practices. This data is used to:
- Honour self-exclusion elections and cooling-off periods set through your account
- Apply deposit and loss limits you have configured
- Identify patterns that may indicate problem gambling behaviour
- Refer players to Gambling Therapy and BeGambleAware where appropriate
Data collected for responsible gambling purposes is treated with particular care and is not used for marketing analysis or shared for commercial purposes.
Links to Third-Party Services
The Winorama Casino platform contains links to external websites, including game provider portals, payment processor interfaces, and responsible gambling organisations. Once you leave winorama-casino-canada.com, this Privacy Policy no longer applies. The privacy practices of those third-party sites are governed by their own policies, and we encourage you to review them before submitting personal information to any external service.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When material changes are made, we will notify registered players by email or by posting a prominent notice on winorama-casino-canada.com. Continued use of the platform following such a notice constitutes acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and cease using our services.
How to Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights under Canadian privacy law, or want to report a concern, please reach out using any of the following:
- Email: support@winorama-casino-canada.com
- Phone: +1 (604) 555-9143
- Postal address: 1055 Canada Place, Vancouver, BC V6C 0C3
Our support team is available 24 hours a day, seven days a week, and will direct privacy-specific requests to the appropriate team member. We aim to acknowledge all privacy-related requests within two business days and to provide a substantive response within 30 days.