What This Policy Covers
This Cookie Policy explains how Winorama Casino, operated at winorama-casino-canada.com and located at 1055 Canada Place, Vancouver, BC V6C 0C3, uses cookies and similar tracking technologies when you visit or interact with our website. It applies to all visitors, registered players, and anyone browsing our platform from Canada, regardless of province or territory.
Reading this policy gives you a complete picture of what data is collected through cookies, why it is collected, who may have access to it, and what choices you have. If you have questions that are not addressed here, you can reach our support team directly at support@winorama-casino-canada.com or by calling +1 (604) 555-9143.
This policy applies alongside our Privacy Policy and Terms and Conditions, both of which are available on winorama-casino-canada.com.
What Cookies Are
A cookie is a small text file that a website places on your device, whether that is a desktop computer, laptop, smartphone, or tablet, when you visit. The file contains a string of characters that allows the website to identify your browser during the current session or on future visits, depending on the type of cookie.
Cookies do not carry viruses and cannot access other files on your device. They exist solely to pass information between your browser and the web server. Without cookies, features like staying logged in between pages, keeping your game preferences saved, or seeing content tailored to your location would not function.
In addition to traditional cookies, similar technologies serve comparable purposes:
- Web beacons (also called pixel tags or clear GIFs): tiny transparent images embedded in pages or emails that register when content has been viewed
- Local storage: a browser-based method of storing data client-side, used when session persistence across tabs is needed
- Session storage: similar to local storage but cleared when the browser tab closes
- Device fingerprinting: a method of identifying a device based on combinations of technical attributes, used for fraud detection purposes
Throughout this policy, the term “cookies” refers to all of these technologies collectively, unless a distinction is specifically noted.
Legal Framework Governing Our Use of Cookies
Winorama Casino operates in compliance with Canadian privacy legislation as it applies to online services accessible by Canadian residents. The primary frameworks that shape how we collect and handle cookie-based data include:
PIPEDA (Personal Information Protection and Electronic Documents Act)
PIPEDA is Canada’s federal private-sector privacy law. It governs how businesses collect, use, and disclose personal information in the course of commercial activities. To the extent that cookies collect or process personal information, including IP addresses, device identifiers, and behavioural data linked to a user, PIPEDA principles apply. These include the requirement that we collect only what is necessary, retain it only as long as required, and protect it from unauthorised access.
Quebec Law 25 (Act Respecting the Protection of Personal Information in the Private Sector)
Residents of Quebec are afforded additional protections under Law 25, which came into full effect in September 2023. This legislation introduced requirements comparable in scope to the European GDPR, including stricter rules around consent, transparency, and individual rights over personal data. Players accessing winorama-casino-canada.com from Quebec can exercise their rights under Law 25, including the right to access, correct, and request deletion of personal information collected through cookies where technically feasible.
Canada’s Anti-Spam Legislation (CASL)
CASL governs commercial electronic messages and, in relevant contexts, the installation of computer programs including tracking technologies. Where cookies or similar technologies are installed on your device for commercial purposes, we adhere to CASL’s consent requirements.
Provincial Privacy Laws (PIPA)
British Columbia and Alberta both have provincial private-sector privacy legislation (PIPA) that applies to organisations conducting business within those provinces. Our practices are designed to meet the requirements of these frameworks alongside the federal baseline.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. Without them, core features, including logging in to your account, navigating between game categories, processing deposit and withdrawal requests, and maintaining your session state during play, would not work. Because they are essential to service delivery, they do not require your consent under applicable Canadian law.
Examples of what strictly necessary cookies enable at winorama-casino-canada.com:
- Authenticating your account and maintaining your logged-in session
- Remembering items in your gameplay history within a session
- Routing your requests to the correct server infrastructure
- Enforcing security measures, including detecting and blocking suspicious login attempts
- Storing your regional settings, including currency display in Canadian dollars (CAD)
- Supporting the verification and KYC status checks that are required under our licence 8048/JAZ obligations
Functional Cookies
Functional cookies allow the website to remember choices you have made and provide enhanced, personalised features. They do not track your activity across other websites, and the information they collect may be anonymised. Disabling them means certain features will not work as expected but will not prevent you from accessing the site.
At winorama-casino-canada.com, functional cookies handle:
- Remembering your preferred game categories, such as slots, live casino, or crash games
- Storing language or display preferences
- Retaining your last search or filter settings in the game lobby
- Recognising you on return visits so you do not need to reconfigure your settings
- Supporting live chat functionality so conversation context is retained during a session
Performance and Analytics Cookies
Performance cookies collect aggregated, anonymous information about how visitors use winorama-casino-canada.com. They do not collect information that identifies you personally. The data they gather is used to understand which pages are visited most often, how long visitors spend on different sections, where players encounter errors, and which game categories generate the most engagement.
This information helps us improve the platform. If a page loads slowly for a high proportion of mobile users in British Columbia, analytics data is what flags the issue. If a bonus page receives significant traffic but converts poorly, that pattern informs how the page is structured or clarified.
We use Google Analytics as part of our analytics infrastructure. Google Analytics assigns a unique identifier to your browser and records session data under Google’s own privacy terms. You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Targeting and Marketing Cookies
Marketing cookies track your browsing activity across websites in order to build a profile of your interests and show you advertising that is relevant to those interests. These cookies may be set by us or by third-party advertising networks whose services we use to promote winorama-casino-canada.com.
These cookies collect information about:
- The pages you visit and the games you interact with on our site
- Whether you have previously visited winorama-casino-canada.com
- Your approximate geographic location based on IP address
- Whether you clicked on an ad that brought you to our site
Marketing cookies require your consent before being placed on your device. You can withdraw that consent at any time using the Cookie Preference Centre accessible from the footer of every page on winorama-casino-canada.com. Withdrawing consent will stop new marketing cookies from being set, though it may not immediately remove cookies already placed by third-party networks.
Security and Fraud Prevention Cookies
Because winorama-casino-canada.com processes real-money transactions in CAD and crypto currencies including Bitcoin, Ethereum, and USDT, security is a primary operational concern. A set of cookies and related technologies support our fraud detection and account security infrastructure. These include:
- Cookies used to detect account sharing or multiple simultaneous sessions from different geographic locations
- Device fingerprinting data used to flag login attempts that do not match a registered device profile
- Cookies supporting two-factor authentication flows
- Identifiers used to correlate payment transactions with the account initiating them
These security cookies operate under the strictly necessary category and cannot be disabled without compromising account safety.
Third-Party Cookies
Third-party cookies are placed by domains other than winorama-casino-canada.com. They appear because our site integrates services operated by other companies. We do not control the cookies these parties set, and their collection and use of data is governed by their own privacy policies.
Game Providers
When you launch a game from a provider such as Evolution, Play’n Go, Pragmatic Play, PG Soft, Spribe, or any of the other studios in our library, the game loads from the provider’s own servers. Those servers may set their own cookies or local storage items related to game state, session management, and performance. Game providers whose titles are available at winorama-casino-canada.com include Evolution (302 games), Play’n Go (356 games), Playtech Live (141 games), PG Soft (139 games), BGAMING (156 games), Evoplay (177 games), Spribe (13 games), VoltEnt (213 games), OnlyPlay (119 games), and others. Each provider’s data practices are covered by their respective privacy and cookie policies.
Payment Processors
When you use Visa, Mastercard, Apple Pay, or Google Pay for deposits or withdrawals, those transactions are processed through payment gateway infrastructure that operates under its own technical and compliance requirements. Fraud prevention and authentication tools used by payment processors may involve device recognition technologies.
Analytics Providers
As noted above, we use Google Analytics. Google’s use of data collected through Analytics is subject to Google’s privacy policy at policies.google.com/privacy.
Advertising Networks
If you have consented to marketing cookies, third-party ad platforms may collect and use data about your visit for retargeting purposes. These platforms operate their own opt-out mechanisms, many of which are accessible through the Digital Advertising Alliance of Canada (DAAC) at youradchoices.ca.
Customer Support Tools
The live chat functionality available around the clock on winorama-casino-canada.com uses a third-party support platform. This platform may set cookies to maintain conversation context and record support interaction data for quality assurance.
Cookie Retention Periods
Cookies are not stored indefinitely. Retention periods vary by category:
- Session cookies: deleted automatically when you close your browser. These maintain your active login and game state during a visit
- Strictly necessary persistent cookies: typically retained for 30 days to maintain authenticated sessions across browser restarts
- Functional cookies: retained for up to 12 months, after which they expire and are refreshed on your next visit
- Analytics cookies: Google Analytics retains data for 26 months by default, though aggregate reporting does not link data to identifiable individuals
- Marketing cookies: typically retained for up to 90 days, depending on the advertising partner setting the cookie
- Security cookies: retained for periods consistent with fraud prevention requirements, generally between 30 and 365 days
Your Consent and How It Is Collected
When you visit winorama-casino-canada.com for the first time, a cookie consent banner is displayed before any non-essential cookies are placed. The banner gives you clear options to accept all cookies, reject non-essential cookies, or access the Cookie Preference Centre to make granular choices by category.
Strictly necessary and security cookies are placed without consent because they are required for the site to function and to meet our legal obligations under licence 8048/JAZ.
For all other categories, your choice is recorded and respected. Your consent preferences are themselves stored in a cookie so that you are not prompted on every subsequent page load. You can change your preferences at any time by returning to the Cookie Preference Centre in the website footer.
We do not interpret continued browsing after the banner appears as consent to non-essential cookies. Positive, informed action is required.
Managing Cookies Through Your Browser
Every major browser gives you control over cookie behaviour at the browser level, independent of the preferences you set on our site. The methods vary by browser:
Google Chrome
Open Settings, then Privacy and Security, then Cookies and other site data. From here you can block third-party cookies, clear existing cookies, or set exceptions for specific sites.
Mozilla Firefox
Open Settings, then Privacy and Security. Under the Enhanced Tracking Protection section, you can choose Standard, Strict, or Custom protection. Custom mode allows you to block specific categories of trackers.
Safari (macOS and iOS)
On macOS, go to Safari, then Preferences, then Privacy. On iOS, open Settings, then Safari, then Privacy and Security. You can enable the Prevent Cross-Site Tracking option and manage website data.
Microsoft Edge
Open Settings, then Cookies and Site Permissions, then Manage and Delete Cookies and Site Data. You can block third-party cookies and clear cookies for specific sites.
Opera
Open Settings, then Advanced, then Privacy and Security, then Site Settings, then Cookies and Site Data.
Be aware that blocking cookies at the browser level may affect winorama-casino-canada.com features significantly. Blocking all cookies will prevent you from logging in to your account and from maintaining session continuity during gameplay. If you want to control non-essential cookies without affecting core functionality, using the Cookie Preference Centre on our site is the more precise approach.
Mobile App Cookie Behaviour
The Winorama Casino app, available for iOS and Android, uses technologies equivalent to cookies within the mobile operating system’s data storage framework. Mobile apps do not use browser cookies in the same way desktop sites do, but they employ equivalent identifiers for session management, analytics, and optional personalisation. Your device’s operating system privacy settings allow you to reset advertising identifiers and limit ad tracking, which affects how third-party analytics and marketing technologies within the app can identify your device.
Cookie Use and Responsible Gambling Compliance
Our licence 8048/JAZ issued by Antillephone N.V. in Curacao requires us to maintain responsible gambling measures. Cookies play a functional role in delivering these measures. Specifically:
- Deposit limit and self-exclusion settings applied to your account are maintained server-side, but session cookies ensure that restrictions are recognised and enforced across your active session
- Age verification status is recorded against your account and session cookies carry that verification state, preventing access to gameplay features if KYC has not been completed
- Responsible gambling pop-ups and session time reminders are triggered by session duration data tracked through functional cookies
- Self-exclusion lists from services such as Gambling Therapy and BeGambleAware are cross-referenced at account creation and login, with session state managed through authentication cookies
Disabling strictly necessary cookies would interfere with the delivery of these safeguards, which is a key reason they operate outside the consent framework.
Do Not Track Signals
Some browsers transmit a Do Not Track (DNT) signal to websites indicating that you prefer not to be tracked across sessions or sites. There is currently no legally binding standard in Canada requiring websites to honour DNT signals, and the technical implementation across browsers is inconsistent. We currently do not alter our cookie behaviour in response to DNT signals, but we respect the preferences you set directly through our Cookie Preference Centre, which gives you the same practical outcome with greater precision.
Data Transfers Outside Canada
Some third-party service providers whose cookies operate on winorama-casino-canada.com, including analytics and advertising partners, store and process data on servers located outside Canada, including in the United States and the European Union. When personal data collected through cookies is transferred internationally, we rely on contractual safeguards and the service provider’s own compliance frameworks to ensure an adequate level of protection consistent with PIPEDA requirements.
Your Rights as a Canadian Player
Under PIPEDA and applicable provincial laws, you have the right to:
- Know what personal information we hold about you, including what has been collected through cookies
- Access that information upon written request
- Correct inaccurate or incomplete personal information
- Withdraw consent for non-essential data collection at any time, subject to legal or contractual restrictions
- Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
Players residing in Quebec have additional rights under Law 25, including the right to request that personal information be communicated to another organisation in a structured, commonly used format (data portability), and the right to request de-indexation of personal information made public without justification.
To exercise any of these rights, contact us at support@winorama-casino-canada.com or in writing to 1055 Canada Place, Vancouver, BC V6C 0C3. We will respond within 30 days of receiving a verifiable request, consistent with PIPEDA obligations.
Children and Cookie Collection
Winorama Casino is strictly an 18-and-over platform. We do not knowingly collect personal information from anyone under 18 through cookies or any other means. Age verification is enforced through our KYC process, and access to gameplay features requires identity confirmation. If we become aware that information has been collected from a minor, we will delete that data promptly and close the relevant account. If you believe a minor has accessed the platform, please contact us immediately at support@winorama-casino-canada.com.
Changes to This Cookie Policy
We review and update this Cookie Policy periodically to reflect changes in our technical infrastructure, third-party relationships, applicable law, or regulatory guidance from the Office of the Privacy Commissioner of Canada. When material changes are made, we will notify registered players by email at the address associated with their account and will display a prominent notice on winorama-casino-canada.com on your next visit.
Continued use of winorama-casino-canada.com after notification of material changes constitutes acknowledgment of the updated policy. If you disagree with a change, you may withdraw your consent to non-essential cookies through the Cookie Preference Centre or close your account by contacting support.
Contact Us
If you have questions about this Cookie Policy, wish to exercise your privacy rights, or want to report a concern about how your data is handled, please reach out through any of the following channels:
- Email: support@winorama-casino-canada.com
- Phone: +1 (604) 555-9143
- Post: Winorama Casino, 1055 Canada Place, Vancouver, BC V6C 0C3
Our support team is available 24 hours a day, seven days a week via live chat and email. For formal privacy requests or complaints, written communication by email or post ensures your query is directed to the appropriate team and handled within the timelines required under Canadian law.