Operator Identity and Corporate Registration
Winorama Casino (hereinafter referred to as “the Operator” or “the Platform”) operates as an online gambling service accessible to players in Canada through the domain winorama-casino-canada.com. The Platform is operated in accordance with the terms and conditions of a valid online gaming licence issued under the jurisdiction of Curaçao. The Operator’s Canadian representation office is located at 1055 Canada Place, Vancouver, BC V6C 0C3. For all regulatory correspondence and player inquiries, the Operator may be contacted at support@winorama-casino-canada.com or by telephone at +1 (604) 555-9143.
All gaming services provided through this Platform are offered exclusively by the licenced entity identified herein. No third party is authorised to represent the Operator in any regulatory or legal capacity without express written authorisation.
Licence Details and Regulatory Authority
Licence Number and Type
The Platform operates under gaming licence number 8048/JAZ, issued under the framework of Antillephone N.V. as a sublicence authorising the provision of online casino games of chance. This licence type covers a broad range of online gaming activities, including but not limited to video slots, table games, live dealer games, and crash-format games of chance. The sublicence grants the Operator the full operational privileges conferred by the underlying master licence, subject to ongoing compliance obligations.
Regulatory Framework and Governing Authority
The online gaming sector of Curaçao has been subject to legislative reform effective 24 December 2024, when the Landsverordening op de kansspelen (LOK), the National Ordinance on Games of Chance, officially came into force. Under this legislation, the Curaçao Gaming Authority (CGA) acts as the primary regulatory body overseeing online gaming operators serving international markets. The CGA operates on behalf of the Minister of Finance of Curaçao and is responsible for licensing, compliance monitoring, and enforcement within the online gaming sector.
Players wishing to verify the validity of the Operator’s licence may do so through the official Curaçao Gaming Authority portal at portal.gamingcontrolcuracao.org.
Territory of Service and Jurisdictional Scope
The Platform provides online gaming services to eligible players in Canada, subject to applicable federal and provincial regulations. Canadian federal law does not prohibit individual players from accessing licenced offshore online gaming platforms; the relevant provisions of the Criminal Code of Canada govern operator-level conduct rather than individual player participation. The Province of Ontario operates a regulated iGaming framework administered through iGaming Ontario; players resident in Ontario are encouraged to review their specific provincial requirements prior to registration.
The Operator does not accept registrations from jurisdictions where online gambling is explicitly prohibited under applicable law. It is the responsibility of each prospective player to confirm that their participation is lawful in their place of residence prior to creating an account.
Age Verification and Eligibility Requirements
Access to all real-money gaming services on this Platform is strictly restricted to individuals who are 18 years of age or older. This age threshold applies universally across all provinces and territories of Canada. The Operator enforces this restriction through mandatory identity verification procedures conducted prior to the processing of any withdrawal request and, where risk indicators are identified, prior to continued participation in real-money gaming.
Any account found to be registered by or operated on behalf of a person under the age of 18 will be suspended immediately. Any funds held in such an account will be subject to review, and winnings generated during a period of underage participation may be forfeited. The Operator reserves the right to request proof of age at any stage of the account lifecycle.
Anti-Money Laundering and Know Your Customer Policy
Regulatory Basis
The Operator maintains a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) programme consistent with the standards recommended by the Financial Action Task Force (FATF) and the Caribbean Financial Action Task Force (CFATF), of which Curaçao is an associate member. The AML/CFT framework applies to all player accounts and transactions processed through the Platform.
Know Your Customer Procedures
Prior to the processing of any withdrawal, and at other trigger points identified within the Operator’s internal risk assessment procedures, players are required to complete identity verification in accordance with the Platform’s Know Your Customer (KYC) policy. The documents required for standard verification include the following:
- A valid government-issued photo identification document, such as a passport or provincial driver’s licence;
- Proof of current residential address, such as a utility bill or bank statement issued within the preceding three calendar months;
- Proof of the payment method used to deposit funds, where required by the Operator’s risk assessment procedures.
Players are advised to submit verification documents promptly upon registration to avoid delays in the withdrawal process. Verification is a legal obligation rather than a discretionary platform requirement. The Operator is prohibited from processing withdrawals to unverified accounts.
Transaction Monitoring and Suspicious Activity
The Operator employs automated and manual transaction monitoring systems to detect patterns consistent with money laundering, fraud, or the financing of illegal activity. Where suspicious activity is identified, the Operator is obligated to take appropriate action, which may include temporary account restriction, enhanced due diligence procedures, or reporting to relevant authorities as required under applicable law. Players are reminded that cooperation with verification requests is a condition of continued account access.
Data Protection and Privacy Standards
The Operator processes personal data in accordance with applicable data protection principles, including the lawful basis for processing, data minimisation, purpose limitation, storage limitation, and the implementation of appropriate technical and organisational security measures.
Personal information collected from players, including identification documents, contact details, and transaction records, is used exclusively for the following purposes:
- Account registration and ongoing management;
- Identity and age verification in compliance with KYC obligations;
- Transaction processing and fraud prevention;
- Regulatory compliance and the fulfilment of legal obligations;
- Customer support communications;
- Responsible gambling assessment and intervention.
Player data is not sold to third parties. Data is shared only with service providers operating under binding data processing agreements and with regulatory or law enforcement bodies where disclosure is required by law. The Operator applies industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to protect data in transit between the player’s device and the Platform’s servers.
Players may exercise their data rights, including the right to access personal data held by the Operator and the right to request correction of inaccurate data, by submitting a written request to support@winorama-casino-canada.com. Full details of the Operator’s data handling practices are set out in the Privacy Policy, available on this website.
Responsible Gambling Policy
Commitment and Scope
The Operator is committed to providing a gambling environment that supports informed, voluntary, and controlled participation. Gambling is intended as a form of entertainment and must not be pursued as a means of generating income or resolving financial difficulties. The Operator recognises that a minority of players may develop problematic gambling behaviours and maintains a range of tools and partnerships designed to facilitate early identification and intervention.
Player-Controlled Limit Tools
Registered players may access the following self-management tools through their account settings:
- Deposit limits – players may set daily, weekly, or monthly caps on the total amount deposited to their account;
- Session time reminders – notifications alerting players to the duration of their current gaming session;
- Cooling-off periods – temporary account suspension for a defined period selected by the player;
- Self-exclusion – a facility enabling players to exclude themselves from the Platform for a defined period or indefinitely.
Self-exclusion requests are processed and honoured by the Operator without delay. A player who has self-excluded will be prevented from accessing their account for the duration of the exclusion period and will not receive promotional communications during that time.
External Support Organisations
The Operator maintains formal partnerships with the following recognised responsible gambling organisations, which provide free and confidential support to individuals experiencing gambling-related difficulties:
- BeGambleAware – available at gambleaware.org;
- Gambling Therapy – available at gamblingtherapy.org, offering support services to Canadian players.
Players who believe they or someone they know may be experiencing a gambling problem are encouraged to contact either of these organisations directly. Support is available around the clock and is provided on a confidential basis.
Fairness and Game Integrity
All games made available through the Platform are supplied by licensed third-party software providers whose products are subject to independent testing and certification for fairness and randomness. The random number generation (RNG) systems underlying the Operator’s slot, table, and other non-live games are certified to produce statistically random outcomes that are not influenced by preceding results or player-specific factors.
The return-to-player (RTP) percentages for individual games are determined by the software providers and remain consistent with the specifications certified during independent auditing. Players may refer to the information displayed within individual game interfaces or request RTP data from customer support.
Dispute Resolution
Internal Complaints Procedure
Players who have a complaint relating to any aspect of their experience on the Platform are entitled to submit a formal complaint to the Operator’s customer support team. Complaints may be submitted by the following means:
- Live chat, available 24 hours per day, 7 days per week;
- Email at support@winorama-casino-canada.com.
Players submitting a complaint are advised to provide the following information to facilitate prompt resolution: account username, a clear description of the issue, the date and time of the relevant event, and any supporting documentation such as transaction identifiers or screenshots. The Operator is committed to acknowledging complaints in a timely manner and to providing a substantive response.
Escalation and External Recourse
In the event that a complaint is not resolved to the player’s satisfaction through the internal process, the player may escalate the matter to the Curaçao Gaming Authority. Contact details and submission procedures for regulatory complaints are published on the CGA’s official portal at cga.cw. The CGA has jurisdiction over licenced operators and has authority to investigate complaints involving potential regulatory breaches.
Players are reminded that disputes arising from the misuse of bonus terms, unverified account activity, or violations of the Platform’s Terms and Conditions may be subject to specific resolution procedures as set out in those terms.
Limitation of Liability and Legal Notices
Participation in online gambling involves financial risk. The Operator does not guarantee any specific outcome or financial return from participation in any game. Past results have no bearing on future outcomes in games of chance. Players accept full personal responsibility for their decision to participate and for the consequences of their wagering activity.
The information contained on this page reflects the Operator’s licensing and compliance status as at the date of publication and is subject to update in accordance with changes to applicable regulatory requirements. In the event of any inconsistency between this page and the Operator’s full Terms and Conditions, the Terms and Conditions shall prevail.
This Platform is strictly for persons aged 18 years and over. If you are concerned about your gambling, contact BeGambleAware at gambleaware.org or Gambling Therapy at gamblingtherapy.org.